New Hire Training
The New Hire course helps new employees get started with the right mindset and attitude. The lessons are designed to teach the basics, how to start contributing to the office production, and how to be a leader.
Welcome!
Show Up Like a Pro
First Day Employee Checklist
Week 1 Message from Laura: Remembering Your Why
Remembering Your Why
Week 1 Homework : Remembering Your Why
Motivation and Continual Improvement
Week 1 Homework: Motivation and Continual Improvement
From Top to Bottom Motivating Employees
Week 1 Quiz
Week 2 Message from Laura: Why is Customer Service Important
Patient Impressions
Week 2 Homework
We are Here for the Patients and They Come First
Making a Good First Impression on Your Patients
Creating the Ultimate New Patient Experience
Creating the Ultimate New Patient Experience
Charisma
How To Have a Happy First Visit
Your Mindset
Conversations with Patients
Waiting
Handling Late Patients
How to Handle a Disgruntled Patient
How to Hand Off Patients
Efficiently Handling the Checkout Process
Asking for Referrals
Handling Different Types of Patients
Week 2 Quiz
Week 3 Message from Laura: The Most Important Piece of Technology
Phone Training
How to Take a Good Message
Excellent Telephone Skills
How to Handle Lunches & Phone Coverage
Dental Emergencies
Patients Asking for Records
How to Handle Phones in Front of Patients
5 Best Kept Secrets to Every Phone Call
5 Best Kept Secrets of Every Phone Call
How to Rock the New Patient Phone Call
How to Rock the New Patient Phone Call
Answering New Patient Calls
New Patient Interview
Entering New Patient Paperwork
New Patient Call in Form
Why Telephone Scripts Don’t Work, But Here’s 5 Ways To Win New Dental Patients
Ditch the Dental Phone Scripts and Teach The Front Desk To Have H.E.A.R.T
What’s the most important piece of technology in your dental office? It’s probably not what you think
Is Your Answering Machine Message Keeping New Dental Patients Away?
Week 3 Quiz
Week 4 Message from Laura: Reviewing the Basics
Getting Patient from the Waiting Area
Verbiage for Conversions
First Week on the Job
Conversations with Patients
New Patient Visit
New Patient Flow
Building Rapport with Patients
Building Rapport
The New Patient Effect
Make Dental Patients Your Priority, Not Their Insurance
Week 4 Quiz
Week 5 Message From Laura: Handoffs & Huddles
Handoffs & Huddles
Handoff & Huddles Homework
Morning Review of Schedule
Morning Huddle
Morning Huddle Form
Team Handoffs
Handoff Policy
Week 5 Quiz
Week 6 Message from Laura: Working Together as a Team
Working Together as a Team
Week 4 Homework
Work Better as a Team When You “Walk a Mile in My Shoes”
3 Reasons Why Continual Training Is Essential
TEAM: BUILD A TEAM THAT ROCKS
Week 6 Quiz
Week 7 Message from Laura: Communication Cycle
Communication Cycle
Week 7 Homework
The Right Amount of Communication
We are Here for the Patients and They Come First
How to Improve Your Dental Practice Customer Service Skills: 3 Steps to Approach Your Team Effectively
Put Yourself in Their (Your Dental Patients’) Shoes
How to Communicate with Dental Patients
Week 7 Quiz
Week 8 Message from Laura: Keep the Drama Out of the Office
Keep the Drama Out of the Office
Week 8 Homework
How to Treat the Disease of Dental Office Drama
How to Address Dental Practice Staff Drama Webinar
How to Address Dental Practice Staff Drama
Week 8 Quiz
Week 9 Message from Laura: Difficult Discussions
How to Have Difficult Discussions
Week 9 Homework
Difficult Discussions
How to Have Difficult Discussions Like a Rockstar
Week 9 Quiz
Week 10 Message from Laura: Setting Smarter Goalds
Setting Smarter Goals
Week 10 Homework
Know Your Scheduling Policy
3 Ways to Become a Proactive Practice
Watch Your Dental Practice Numbers and Avoid the Good Month, Bad Month Roller Coaster
Want More Production, Collections, and New Patients? Answer Your Phone!
6 Tips for Increasing Staff Performance
Week 10 Quiz
Week 11 Message from Laura: Change Management
Change Management
Week 11 Homework
Overcoming the “Buts” in Your Dental Practice
Implementing Change
Front Office vs. Back Office: How to Unite Your Dental Team
Week 11 Quiz
Week 12 Message from Laura: Becoming the Leader Within
Becoming the Leader Within
Week 12 Homework
Team: High-Level Leadership Communications
Team: High Level Leadership Communications
10 Tips to Becoming a Respected Leader
Week 12 Quiz
Congratulations!
Training Evaluation Form
58% OF ORGANIZATIONS SAY THEIR ONBOARDING PROGRAM IS FOCUSED ON PROCESSES AND PAPERWORK
You will have 6 months of access from the date of purchase. The material is designed to take 12 weeks to learn, and then you'll have 3 extra months to come back and rewatch any modules.
We estimate that it will take 12 weeks to complete the course if you spend 1-2 hours per week training and then implementing what you've learned. You can train faster if needed.
Our FOR U courses were designed for individuals to train. If you want to train your entire team we recommend our Front Office Rocks Membership program which provides access for 20 employees and is a month to month service.