Start On The Right Foot

This course helps a new hire get started with the right mindset and attitude

  • Office Basics

    First, we’ll set the groundwork for why we’re here - to serve patients. If you keep the patient first and foremost every additional skill will make more sense. We want you to be a leader in your role and think beyond checking tasks.

  • Production & Goals

    To stay in business every office needs revenue and we’ll show you how each position impacts production. Then we’ll show you how to communicate in a way that helps patients value your office, team, and their appointment.

  • Team Mentality

    Teamwork is one of the most important skillsets we’ll discuss in this course because it impacts the patients and the flow of the office. Running a profitable and efficient practice takes a teamwork approach from the front and the back office.

Course curriculum

  • 1

    Welcome to Your New Hire Course

    • Welcome!

    • Show Up Like a Pro

    • First Day Employee Checklist

  • 2

    Week 1: Remembering Your Why & Motivation and Continual Improvement

    • Week 1 Message from Laura: Remembering Your Why

    • Remembering Your Why

    • Week 1 Homework : Remembering Your Why

    • Motivation and Continual Improvement

    • Week 1 Homework: Motivation and Continual Improvement

    • From Top to Bottom Motivating Employees

    • Week 1 Quiz

  • 3

    Week 2: Customer Service

    • Week 2 Message from Laura: Why is Customer Service Important

    • Patient Impressions

    • Week 2 Homework

    • We are Here for the Patients and They Come First

    • Making a Good First Impression on Your Patients

    • Creating the Ultimate New Patient Experience

    • Creating the Ultimate New Patient Experience

    • Charisma

    • How To Have a Happy First Visit

    • Your Mindset

    • Conversations with Patients

    • Waiting

    • Handling Late Patients

    • How to Handle a Disgruntled Patient

    • How to Hand Off Patients

    • Efficiently Handling the Checkout Process

    • Asking for Referrals

    • Handling Different Types of Patients

    • Week 2 Quiz

  • 4

    Week 3: Phone Skills

    • Week 3 Message from Laura: The Most Important Piece of Technology

    • Phone Training

    • How to Take a Good Message

    • Excellent Telephone Skills

    • How to Handle Lunches & Phone Coverage

    • Dental Emergencies

    • Patients Asking for Records

    • How to Handle Phones in Front of Patients

    • 5 Best Kept Secrets to Every Phone Call

    • 5 Best Kept Secrets of Every Phone Call

    • How to Rock the New Patient Phone Call

    • How to Rock the New Patient Phone Call

    • Answering New Patient Calls

    • New Patient Interview

    • Entering New Patient Paperwork

    • New Patient Call in Form

    • Why Telephone Scripts Don’t Work, But Here’s 5 Ways To Win New Dental Patients

    • Ditch the Dental Phone Scripts and Teach The Front Desk To Have H.E.A.R.T

    • What’s the most important piece of technology in your dental office? It’s probably not what you think

    • Is Your Answering Machine Message Keeping New Dental Patients Away?

    • Week 3 Quiz

  • 5

    Week 4: Review of the Basics

    • Week 4 Message from Laura: Reviewing the Basics

    • Getting Patient from the Waiting Area

    • Verbiage for Conversions

    • First Week on the Job

    • Conversations with Patients

    • New Patient Visit

    • New Patient Flow

    • Building Rapport with Patients

    • Building Rapport

    • The New Patient Effect

    • Make Dental Patients Your Priority, Not Their Insurance

    • Week 4 Quiz

  • 6

    Week 5: Hand Offs & Huddles

    • Week 5 Message From Laura: Handoffs & Huddles

    • Handoffs & Huddles

    • Handoff & Huddles Homework

    • Morning Review of Schedule

    • Morning Huddle

    • Morning Huddle Form

    • Team Handoffs

    • Handoff Policy

    • Week 5 Quiz

  • 7

    Week 6: Working Together as a Team

    • Week 6 Message from Laura: Working Together as a Team

    • Working Together as a Team

    • Week 4 Homework

    • Work Better as a Team When You “Walk a Mile in My Shoes”

    • 3 Reasons Why Continual Training Is Essential


    • Week 6 Quiz

  • 8

    Week 7: Communication Cycle

    • Week 7 Message from Laura: Communication Cycle

    • Communication Cycle

    • Week 7 Homework

    • The Right Amount of Communication

    • We are Here for the Patients and They Come First

    • How to Improve Your Dental Practice Customer Service Skills: 3 Steps to Approach Your Team Effectively

    • Put Yourself in Their (Your Dental Patients’) Shoes

    • How to Communicate with Dental Patients

    • Week 7 Quiz

  • 9

    Week 8: Keep The Drama Out of The Office

    • Week 8 Message from Laura: Keep the Drama Out of the Office

    • Keep the Drama Out of the Office

    • Week 8 Homework

    • How to Treat the Disease of Dental Office Drama

    • How to Address Dental Practice Staff Drama Webinar

    • How to Address Dental Practice Staff Drama

    • Week 8 Quiz

  • 10

    Week 9: How to Have Difficult Discussions

    • Week 9 Message from Laura: Difficult Discussions

    • How to Have Difficult Discussions

    • Week 9 Homework

    • Difficult Discussions

    • How to Have Difficult Discussions Like a Rockstar

    • Week 9 Quiz

  • 11

    Week 10: Setting Smarter Goals

    • Week 10 Message from Laura: Setting Smarter Goalds

    • Setting Smarter Goals

    • Week 10 Homework

    • Know Your Scheduling Policy

    • 3 Ways to Become a Proactive Practice

    • Watch Your Dental Practice Numbers and Avoid the Good Month, Bad Month Roller Coaster

    • Want More Production, Collections, and New Patients? Answer Your Phone!

    • 6 Tips for Increasing Staff Performance

    • Week 10 Quiz

  • 12

    Week 11: Change Management

    • Week 11 Message from Laura: Change Management

    • Change Management

    • Week 11 Homework

    • Overcoming the “Buts” in Your Dental Practice

    • Implementing Change

    • Front Office vs. Back Office: How to Unite Your Dental Team

    • Week 11 Quiz

  • 13

    Week 12: Becoming the Leader Within

    • Week 12 Message from Laura: Becoming the Leader Within

    • Becoming the Leader Within

    • Week 12 Homework

    • Team: High-Level Leadership Communications

    • Team: High Level Leadership Communications

    • 10 Tips to Becoming a Respected Leader

    • Week 12 Quiz

  • 14

    Congratulations On Completing Your New Hire Course!

    • Congratulations!

    • Training Evaluation Form

Onboard & Train


We want to help you love your job and have the skills needed to be a great employee too!


  • How long will I have to access the course?

    You will have 6 months of access from the date of purchase. The material is designed to take 12 weeks to learn, and then you'll have 3 extra months to come back and rewatch any modules.

  • How long are the training modules?

    We estimate that it will take 12 weeks to complete the course if you spend 1-2 hours per week training and then implementing what you've learned. You can train faster if needed.

  • Is there any group pricing discounts?

    Our FOR U courses were designed for individuals to train. If you want to train your entire team we recommend our Front Office Rocks Membership program which provides access for 20 employees and is a month to month service.

Bonus material

You are not in this alone! We've designed these bonuses to help you.

  • Downloads

    Explain the value your additional content will bring to a student’s overall learning experience. Use this opportunity to sell potential students on the extra benefits your bonus material provides.

  • Weekly Accountability

    Each week, we will email progress reports and encourage you to continue your program. We'll also provide tips based on your progress.

  • Coach Support

    Feeling stuck or overwhelmed? Our team of coaches are available by email 24/7 for any specific questions or obstacles keeping you from growing.