Insurance Mastery
Front Office Rocks Founder Laura Nelson and Dental Insurance Coach Colleen Huff, delve far beyond the basics of dental insurance and teach you how to accelerate benefit payments and increase profits.
Week 3 Quiz
Week 4 Quiz
Week 5 Quiz
Confirmation Calls
Confirmation Call with Patient Responses
Next Day Review
Next Day Reviewer
Shake the Flakes
Confirmation Suggestions and Resources
Next Day Reviewer-
Appointment Confirmation Policy
Week 6 Quiz
Types of Doctor/Hygiene Appointments
Types of Doctor/Hygiene Appointments
Procedure Categories
Importance of Knowing Appointment Types
Hygiene Appointments
New Patient Appointments
Emergency Appointments
Week 7 Quiz
Why Have Scheduling Goals
Why Have Scheduling Goals
Why Do Appointment Types Matter
Set Your Own Schedule Template
Hygiene Goals
Week 8 Quiz
Basics of Building a Productive Schedule
Basics of Building a Productive Schedule
Can you Move a Patient’s Appointment?
5 Things Every Practice Should Do to Build an Effective Schedule
Cancellations and No Shows: A Fee Will Not Fix the Problem
Week 9 Quiz
Software Scheduling Basics
Software Scheduling Basics
Different Types of Schedules
Building a Productive Schedule Basics
Don’t Leave Gaps
Week 10 Quiz
Basics of How to Build a Productive Schedule
Block Scheduling for a Productive Doctor
Time Study for Doctor Schedule
Filling Openings in the Schedule
Scheduling Outstanding Treatment
Red Flags in the Doctor's Schedule
Doctor Scheduler Checklist
Doctor Scheduler- 8 Hour Outline
Week 11 Quiz
Hygiene Scheduling
Overdue Recare Calls
Duties of Hygiene Coordinator
Confirming Appointments
Periodontal Overview
Keeping Hygiene Schedule Full
8 Hour Outline- Hygiene Scheduler
Hygiene Scheduling Guidelines
Hygiene Priority Policy
Recare Policy
Overdue Patient Policy
Hygienist Lunch Policy
Scheduling Wrap Up
Week 12 Quiz
Congratulations-You've Completed Productive Scheduling!
Training Evaluation Form
You will have 6 months of access from the date of purchase. The material is designed to take 12 weeks to learn, and then you'll have 3 extra months to come back and rewatch any modules.
We estimate that it will take 12 weeks to complete the course if you spend 1-2 hours per week training and then implementing what you've learned. You can train faster if needed.
Our FOR U courses were designed for individuals to train. If you want to train your entire team we recommend our Front Office Rocks Membership program which provides access for 20 employees and is a month to month service.