Course curriculum

  • 1

    Welcome

    • Welcome!

  • 2

    Week 1: New Assistants

    • One Hour Webinar for New Assistants

    • New Assistants

    • Week 1 Quiz
  • 3

    Week 2: How Dental Assistants Can Be Leaders

    • How Dental Assistants Can Be Leaders

    • Dental Assistants: How to Be a Leader

    • 10 Tips to Becoming a Respected Leader

    • Week 2 Quiz
  • 4

    Week 3: What Doctors Look for in an Assistant

    • What a Doctor Looks For in an Assistant

    • Dental Assistant: What a Doctor Looks For

    • Anticipating Doctor Needs

    • Dental Assistant: Anticipating The Doctor’s Needs

    • Dental Assistant: Anticipating The Doctor’s Needs Sample Scenarios

    • Week 3 Quiz

  • 5

    Week 4: The Dental Assistant’s Role in Morning Huddle

    • The Dental Assistant's Role in the Morning Huddle

    • Handoffs and Huddles

    • Handoffs and Huddles

    • Dental Assistant: Morning Huddle Tips and Tricks

    • Dental Assistant: Daily Duties

    • Floater / Hygiene Assistant Daily Duties

    • Week 4 Quiz
  • 6

    Week 5: How Dental Assistants Can Have A Bigger Role in the Practice

    • How Dental Assistants Can Have A Bigger Role in the Practice

    • Work Better as a Team When you “Walk a Mile in My Shoes”

    • One Single Issue Divides the Front and Back Dental Office Teams

    • Week 5 Quiz
  • 7

    Week 6: Bad Habits Dental Assistants Should Stop Doing

    • Ten Bad Habits Dental Assistants Should Stop Doing

    • Dental Assistants: Bad Habit Examples

    • Managing Stressed Out Attitudes within your dental team

    • Communication Cycle

    • Communication Cycle

    • Week 6 Quiz
  • 8

    Week 7: Making Patients Comfortable All The Time

    • Making Patients Comfortable All The Time

    • Making Patients Comfortable in Your Practice

    • Dental Assistants: Making Patients Comfortable All the Time

    • Never Leave a Patient Alone and What to Do

    • Dental Assistants: Never Leave Patients Alone

    • Scared or Angry Patients

    • Team: Scared and Angry Patients

    • We are Here For the Patients and They Come First

    • Put Yourself in Their (Your Dental Patients) Shoes

    • “Just a Cleaning”? Absolutely Not! But it Takes a Dental Team Effort to Get Patients on Board

    • Week 7 Quiz
  • 9

    Week 8: Patient Communication

    • How to Communicate With Dental Patients Webinar

    • Hand Offs

    • Team: Hand Offs

    • The Dental Patient Handoff Don’t Drop The Ball

    • 10 Things you Should Never Say to Dental Patients

    • Week 8 Quiz
  • 10

    Week 9: Dental Assistants and Non-Patient Time

    • Dental Assistants and Non-Patient Time

    • Dental Assistants: How to Be Productive

    • Why Dental Team Training is Essential

    • Why It’s Important to Make Time to Train

    • Motivation and Continual Improvement

    • Motivation and Continual Improvement

    • Week 9 Quiz
  • 11

    Week 10: What is Appropriate or Not Appropriate in the Back Office

    • What is Appropriate or Not Appropriate in the Back Office

    • Bullying in the Back Office

    • Keep the Drama Out of the Office

    • Keep the Drama Out of the Office

    • Front Office vs. Back Office: How to Unite Your Dental Team

    • Week 10 Quiz
  • 12

    Week 11: Creating The Ultimate New Patient Experience

    • Creating the Ultimate New Patient Experience Webinar

    • Creating the Ultimate New Patient Experience

    • The New Patient Effect

    • Week 11 Quiz
  • 13

    Week 12: Case Acceptance

    • Case Acceptance

    • Consults Same Day or Bring Back

    • How to WOW Patients with Amazing Customer Service

    • Week 12 Quiz

Start On The Right Foot

This course helps a new dental assistant get started with the right mindset and attitude

  • Office Basics

    First, we’ll set the groundwork for why we’re here - to serve patients. If you keep the patient first and foremost every additional skill will make more sense. We want you to be a leader in your role and think beyond checking tasks.

  • Production & Goals

    To stay in business every office needs revenue and we’ll show you how each position impacts production. Then we’ll show you how to communicate in a way that helps patients value your office, team, and their appointment.

  • Team Mentality

    Teamwork is one of the most important skillsets we’ll discuss in this course because it impacts the patients and the flow of the office. Running a profitable and efficient practice takes a teamwork approach from the front and the back office.

FAQ

  • How long will I have to access the course?

    You will have 6 months of access from the date of purchase. The material is designed to take 12 weeks to learn, and then you'll have 3 extra months to come back and rewatch any modules.

  • How long are the training modules?

    We estimate that it will take 12 weeks to complete the course if you spend 1-2 hours per week training and then implementing what you've learned. You can train faster if needed.

  • Is there any group pricing discounts?

    Our FOR U courses were designed for individuals to train. If you want to train your entire team we recommend our Front Office Rocks Membership program which provides access for 20 employees and is a month to month service.

Bonus material

You are not in this alone! We've designed these bonuses to help you.

  • Downloads

    Don't forget to check out the downloadable documents that coordinate with your training.

  • Weekly Accountability

    Each week, we will email progress reports and encourage you to continue your program. We'll also provide tips based on your progress.